Communication Skills

NAME OF THE COURSE Communication Skills

Code

KTM222

Year of study

2.

Course teacher

Credits (ECTS)

2.0

Associate teachers

Type of instruction (number of hours)

P S V T

15

15

0

0

Status of the course

Mandatory

Percentage of application of e-learning

0 %

COURSE DESCRIPTION

Course objectives

- understand the basic concepts related to verbal and nonverbal communication, as well as the factors that influence these concepts;
- develop the skills of presentation planning, presentation structure, and presentation performance in the Croatian language;
- develop pragmatic language competence;
- adopt the basic principles of written communication.

Course enrolment requirements and entry competences required for the course

 

Learning outcomes expected at the level of the course (4 to 10 learning outcomes)

Students will be able to:
- describe the theories and models of communication;
- employ active listening techniques;
- demonstrate questioning skills;
- give a technical presentation;
- critically evaluate their own communication skills;
- recognize disfluent speech;
- negotiate and demonstrate the skills of assertive communication.

Course content broken down in detail by weekly class schedule (syllabus)

1st week: Definitions of communication; Overview of the theory of communication; Cross-cultural communication
2nd week: Verbal and nonverbal and paraverbal communication
3rd week: Questioning as a communication skill
4th week: Active listening and Barriers to active listening
5th week: Persuasion skills
6th week: Written communication; Project reports - I. part
7th week: Written communication; Project reports - II. part
I. colloquium
8th week: Presentation skills (systematic guide)
9th week: Technical presentation
10th week: Technical presentation and peer evaluation
11th week: Assertive communication and Critical thinking
12th week: Public speaking skills
13th week: Types of speech disfluencies
14th week: Group and Team communication - I. part
15th week: Group and Team communication - II. part
II. colloquium

Format of instruction:

Student responsibilities

Active participation in all activities: lectures, consultations, searching the literature, individual work.

Screening student work (name the proportion of ECTS credits for eachactivity so that the total number of ECTS credits is equal to the ECTS value of the course):

Class attendance

0.7

Research

0.0

Practical training

0.0

Experimental work

0.0

Report

0.3

0.7

Essay

0.0

Seminar essay

0.0

 

 

Tests

0.2

Oral exam

0.0

 

 

Written exam

0.1

Project

0.0

 

 

Grading and evaluating student work in class and at the final exam

The final grade is determined as the average of:
- assessment of oral presentation and peer assessment of oral presentation;
- assessment of written communication skills,
- written and oral assessment.
There are two midterm exams and two examination periods. The first midterm exam is after 7 weeks of lecturing, and the second one is after the next 6 weeks. The lowest passing point is 50% in each midterm exam. The students who do not pass the midterm exams write the exams. The final grade for the course is calculated as a percentage of points earned. The final grade is determined applying the absolute ECTS grading system in accordance with the Rules of the Studying System of the University of Split.
At the end of the semester the grades are averaged to form a grade Point Average, according to this scale: 50% - 61% - sufficient (2), 62% - 74%- good (3), 75% - 87% - very good (4), 88% - 100% - excellent (5).
Students who fail the two exams in the first examination period take the exam in the autumn final examination period. The final exam consists of the material covered in both midterm exams.

Required literature (available in the library and via other media)

Title

Number of copies in the library

Availability via other media

M. M. Kovač, N. Sirković: Presentation, Writing and Interpersonal Communication Skills, FESB, 2014.

20

Optional literature (at the time of submission of study programme proposal)

J. W. Davies: Communication skills: A Guide for Engineering and Applied Science Students, Pearson: Prentice Hall, 2001.
T. E. Harris, J. C. Sherblom: Small Group and Team Communication, Pearson Education/Allyn & Bacon, 2010.

Quality assurance methods that ensure the acquisition of exit competences

Quality assurance will be performed at three levels:
(1) University Level;
(2) Faculty Level by Quality Control Committee;
(3) Lecturer’s Level.

Other (as the proposer wishes to add)